Refund policy

Our products are handmade custom items and do not qualify for returns without cause.

We accept refunds or exchanges under the following conditions:
-Before the order has been shipped.
-Products damaged during transit (photographic evidence required).
-Products lost during transit (complete unboxing documentation required).
-Products exhibiting quality issues before use.

However, we are always willing to resolve any issues within reasonable limits. Please contact us at: august_qiu@163.com. 

Damages and issues
Please inspect your order upon reception ,take photos and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at: august_qiu@163.com. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at august_qiu@163.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at august_qiu@163.com. 

Exchanges
To minimize unnecessary costs, we recommend shipping replacement products with your next order. Otherwise, shipping fees may apply.